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CTT Group

Adviser Chat

CTT’s Adviser Chat is an innovative and secure AI chat service for our members. Accessible twenty-four hours a day, you can have direct answers to your questions quickly and conveniently.

Advice for advisers: this is at the core of CTT Group. From new entrants’ queries to questions on complex cases, we deal with it all.

Adviser Chat’s 24/7 Technical Support

Adviser Chat is loaded with answers to over 900 questions that have come directly from our specialist advisors and department leads. Responses to new queries are added weekly and Adviser Chat is constantly updated, keeping up with new legislation.

As you can imagine, we get many repeated questions at CTT that often have straightforward answers. Adviser Chat helps free up our experts’ time so they can advise you on complex cases even quicker.

For our new entrants, you need never feel embarrassed to ask a “stupid question” – with Adviser Chat, there is no such thing!

In the words of our members, it’s “simple, quick” and “easy to use”.

Live Chat

If Adviser Chat doesn’t have the information you need, you can gain direct access to a relevant specialist via our live chat feature.

We handle on average over 700 live chats a month!

A range of departments are on hand to help:

  • Accounts
  • Admin
  • Client Care
  • Conveyancing
  • Estate Planning
  • Marketing
  • New Entrants
  • Probate
  • Processing
  • Trust Management
  • Systems

Request a Call Back

We completely understand that sometimes it’s easier to explain a case over the phone. Give Advser Chat a brief overview of your problem and request a callback. One of our team will investigate and get in touch to talk you through the solution.

Out of Hours

Our working hours at CTT are 9 am-5:30 pm. Should you need to get in touch out of hours, you can raise a ticket through the Adviser Chat system and we will get back to you the following morning.

Cyber Secure

When coming to CTT for advice, you no longer have to rely on insecure email threads. With Adviser Chat and Live Chat, conversations are cloud-based, de-cached and have a two-stage login process.

01

I love the speed of response, knowledge and genuine focus on finding a solution

02

My questions were answered well and within a short time

03

Answered straight away with clear advice

04

Questions answered quickly without having to email and wait for a response

05

Prompt access to the department and specialist

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