Private Client Administrator

Summary of Key Responsibilities and Role

• The role will involve promoting the company’s services in a professional and FCA compliant manner.

• Initially starting as a Private Client Administrator supporting the Paraplanners within the team and working in collaboration with Private Client Advisers with progression towards becoming a Paraplanner or a Private Client Adviser, if desired.

• Duties include dealing with letters of authority, withdrawals, valuations, client queries and business packaging and processing. Plus, ongoing running of the IFA back-office system.

• Preparation of annual review packs and meeting packs for IFA’s.

• Attending meetings with advisers and preparing follow up notes and reports.

• Assisting with Estate Planning cases and the ongoing process to ensure client documents are handled accordingly.

• Providing excellent customer service.

Principle Responsibilities

• Work towards being able to demonstrate an understanding of pensions, investments, protection, and corporate schemes.

• Prepare annual review packs for the clients and Private Client Advisers and assisting them with the review process.

• Have full commitment to open and honest business practices in line with regulatory requirements.

• Support the Paraplanners in research and analysis to meet client needs and objectives.

• Support the Paraplanners to enable them to prepare client financial plans and suitability reports.

• Working with the Paraplanners and Private Client Advisers you will discuss the client’s objectives, identifying and obtaining the information necessary to compile the financial report.

• Inputting of data into the back-office system and ensuring this is maintained with current information and always kept up to date.

• Complete continuous professional development to meet best practice requirements and personal development needs. This will include professional qualifications and attending courses provided by third parties.

• You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review.

• Attend client meetings with Financial Planners as required.

• Deal effectively with queries from clients and other parties through effective communication. Have confidence in ability to communicate by telephone, email, and other media.

• Liaise with product providers and other third parties to acquire additional information that may be required in order to assess the client’s present arrangements, needs and to formulate recommendations.

• Obtain information, quotes, illustrations, and product details, and provide comparisons for analysis.

• Use Company Systems and input Will and Trust cases for the Private Client Advisers.

• To demonstrate full commitment to open and honest business practices in line with regulatory requirements.

• To make appropriate recommendations for service improvement.

• To undertake any other appropriate duties as may be required.

• To attend and complete relevant training.

• To co-operate with and take part in the business’s appraisal process.

• To demonstrate support for the Firm’s development and values.

Key Knowledge and Required skills:

• Excellent administration skills and good attention to detail

• Excellent communication and organisational skills

• Excellent IT skills

• The ability to learn quickly and be a team player.

• The ability to learn how to use different software used across the company.

• You will be a good communicator, confident on the phone and the written word.

• Competent with diary management.

• You should be PC literate – you will require a thorough working knowledge of using MS Outlook/Word and a basic level of MS Excel.

This role may lead to the opportunity to develop as a Paraplanner or Private Client Adviser.