{"id":8858,"date":"2022-10-19T15:11:44","date_gmt":"2022-10-19T14:11:44","guid":{"rendered":"https:\/\/ctt-group.co.uk\/?page_id=8858"},"modified":"2022-10-26T11:20:23","modified_gmt":"2022-10-26T10:20:23","slug":"adviser-chat","status":"publish","type":"page","link":"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/","title":{"rendered":"Adviser Chat"},"content":{"rendered":"
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Advice for advisers: this is at the core of CTT Group. From new entrants\u2019 queries to questions on complex cases, we deal with it all.<\/strong><\/p>\n\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\n

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Adviser Chat\u2019s 24\/7 Technical Support<\/h3>\n\t\t\t

Adviser Chat is loaded with answers to over 900 questions<\/strong> that have come directly from our specialist advisors and department leads. Responses to new queries are added weekly and Adviser Chat is constantly updated, keeping up with new legislation.<\/p>\n

As you can imagine, we get many repeated questions at CTT that often have straightforward answers. Adviser Chat helps free up our experts\u2019 time so they can advise you on complex cases even quicker.<\/p>\n

For our new entrants, you need never feel embarrassed to ask a \u201cstupid question\u201d \u2013 with Adviser Chat, there is no such thing!<\/p>\n

In the words of our members, it\u2019s “simple, quick” and “easy to use”.<\/p>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\n

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Live Chat<\/strong><\/h3>\n

If Adviser Chat doesn\u2019t have the information you need, you can gain direct access to a relevant specialist via our live chat feature.<\/p>\n

We handle on average\u00a0over 700 live chats a month<\/strong>!<\/p>\n

A range of departments are on hand to help:<\/p>\n

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  • Accounts<\/li>\n
  • Admin<\/li>\n
  • Client Care<\/li>\n
  • Conveyancing<\/li>\n
  • Estate Planning<\/li>\n
  • Marketing<\/li>\n
  • New Entrants<\/li>\n
  • Probate<\/li>\n
  • Processing<\/li>\n
  • Trust Management<\/li>\n
  • Systems<\/li>\n<\/ul>\n\n\t<\/div>\n\t
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    Request a Call Back<\/h3>\n\t\t\t
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    We completely understand that sometimes it\u2019s easier to explain a case over the phone. Give Advser Chat a brief overview of your problem and request a callback. One of our team will investigate and get in touch to talk you through the solution.<\/p>\n\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t

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    Out of Hours<\/h3>\n\t\t\t
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    Our working hours at CTT are 9 am-5:30 pm. Should you need to get in touch out of hours, you can raise a ticket through the Adviser Chat system and we will get back to you the following morning.<\/p>\n\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t

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    Cyber Secure<\/h3>\n\t\t\t
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    When coming to CTT for advice, you no longer have to rely on insecure email threads. With Adviser Chat and Live Chat, conversations are cloud-based, de-cached and have a two-stage login process.<\/p>\n\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n

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    \n\t\tI love the speed of response, knowledge and genuine focus on finding a solution\n\t<\/p>\n\t<\/div>\n<\/blockquote>\n\t\n\n\t\t\t\n

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    \n\t\tMy questions were answered well and within a short time\n\t<\/p>\n\t<\/div>\n<\/blockquote>\n\t\n\n\t\t\t\n

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    \n\t\tAnswered straight away with clear advice\n\t<\/p>\n\t<\/div>\n<\/blockquote>\n\t\n\n\t\t\t\n

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    \n\t\tQuestions answered quickly without having to email and wait for a response\n\t<\/p>\n\t<\/div>\n<\/blockquote>\n\t\n\n\t\t\t\n

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    \n\t\tPrompt access to the department and specialist\n\t<\/p>\n\t<\/div>\n<\/blockquote>\n\t\t\t<\/div>\n\t\t

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    \n\t\t\t\n\n\n\tBack to CTT Group Membership Offering\n\t<\/a>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":8859,"parent":193,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nAdviser Chat - CTT Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/\",\"url\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/\",\"name\":\"Adviser Chat - CTT Group\",\"isPartOf\":{\"@id\":\"https:\/\/ctt-group.co.uk\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ctt-group.co.uk\/wp-content\/uploads\/2022\/10\/shutterstock_1362102521.jpg\",\"datePublished\":\"2022-10-19T14:11:44+00:00\",\"dateModified\":\"2022-10-26T10:20:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/ctt-group.co.uk\/membership\/adviser-chat\/#primaryimage\",\"url\":\"https:\/\/ctt-group.co.uk\/wp-content\/uploads\/2022\/10\/shutterstock_1362102521.jpg\",\"contentUrl\":\"https:\/\/ctt-group.co.uk\/wp-content\/uploads\/2022\/10\/shutterstock_1362102521.jpg\",\"width\":2200,\"height\":1389,\"caption\":\"Chatbot computer program designed for conversation with human users over the Internet. 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