{"id":12651,"date":"2023-07-10T09:01:53","date_gmt":"2023-07-10T08:01:53","guid":{"rendered":"https:\/\/ctt-group.co.uk\/?post_type=vacancy&p=12651"},"modified":"2024-12-03T16:28:35","modified_gmt":"2024-12-03T16:28:35","slug":"client-care-administrator","status":"publish","type":"vacancy","link":"https:\/\/ctt-group.co.uk\/vacancy\/client-care-administrator\/","title":{"rendered":"Client Care Administrator"},"content":{"rendered":"
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Summary of Key Responsibilities<\/strong><\/h3>\n

Within this role you will work with a growing and busy team of administrators responsible for overseeing all identity checks and liaising with clients directly to verify their identity.<\/p>\n

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Principal Responsibilities <\/strong><\/h3>\n

\u00b7 Monitoring the team inbox and responding where possible or ensuring that this is tasked to the relevant individual or team.<\/p>\n

\u00b7 Overseeing ID checks<\/p>\n

\u00b7 Dealing with clients directly in order to verify their identity when they are unable to provide standard documentation.<\/p>\n

\u00b7 Anti-Money Laundering queries.<\/p>\n

\u00b7 Review files and chase for outstanding information where required.<\/p>\n

\u00b7 Ensure that appropriate records are kept for in-house compliance purposes.<\/p>\n

\u00b7 Liaising with clients, advisors, and other professionals in relation to all matters.<\/p>\n

\u00b7 You will also have some exposure to the development of new products and systems.<\/p>\n

 <\/p>\n

Key Knowledge & Required Skills<\/strong><\/h3>\n

\u00b7 Excellent communication and organisational skills<\/p>\n

\u00b7 Excellent administration skills and be able to use computer systems<\/p>\n

\u00b7 You must have excellent attention to detail<\/p>\n

\u00b7 You must be enthusiastic and conscientious<\/p>\n

\u00b7 You must be able to learn quickly and adapt to new processes<\/p>\n

\u00b7 Time and case management skills<\/p>\n

 <\/p>\n

Other Requirements<\/strong><\/h3>\n

Essential:<\/strong><\/p>\n

    \n
  • Self-motivated, proactive, and friendly team player.<\/li>\n
  • Flexible individual who can respect and support others within a team.<\/li>\n
  • Commitment and loyalty to the organisation\u2019s values & mission.<\/li>\n<\/ul>\n\n\t<\/div>\n\t
    \n\t<\/div>\n\t
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