{"id":16696,"date":"2024-05-08T11:15:44","date_gmt":"2024-05-08T10:15:44","guid":{"rendered":"https:\/\/ctt-group.co.uk\/?post_type=vacancy&#038;p=16696"},"modified":"2025-02-25T14:09:22","modified_gmt":"2025-02-25T14:09:22","slug":"private-client-advisor","status":"publish","type":"vacancy","link":"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/","title":{"rendered":"Process Improvement Administrator"},"content":{"rendered":"<div class=\"standard-content container wp-block \">\n\t\t<div class=\"content\">\n\t\t\t<p>Within this role you will work closely with our Legal and Technical Teams in investigating and responding to customer feedback, and continuously developing and improving our business systems and processes. You will produce recommendations for improvement where required and work with team leaders across the business in these key areas.<\/p>\n<p><strong>Summary of Key Responsibilities and Role<\/strong><\/p>\n<ul>\n<li>To monitor, investigate and respond to client feedback<\/li>\n<li>To contribute to the development and improvement of business systems and processes<\/li>\n<li>To make effective use of case management systems and ensure efficient use of time and resources across the business.<\/li>\n<li>To liaise with local authorities regarding long term care funding disputes.<\/li>\n<li>Review files and chase for outstanding information where required.<\/li>\n<li>Ensuring complaints are recorded and acknowledged whilst liaising with the relevant Team Leader to ensure that these are investigated and responded to.<\/li>\n<li>Liaising with clients, advisers and other professionals in relation to all matters.<\/li>\n<\/ul>\n<p><strong>Principal Responsibilities<\/strong><\/p>\n<ul>\n<li>Highlight target areas to drive business efficiency and an improved customer experience<\/li>\n<li>Review existing systems and processes, and identify and recommend improvements to optimise processes in light of feedback received from clients<\/li>\n<li>Provide ongoing support and development of existing processes and systems<\/li>\n<\/ul>\n<p><strong>Additional Responsibilities <\/strong><\/p>\n<ul>\n<li>Provide support and ongoing training to the wider business.<\/li>\n<li>Dealing with complaints in a professional and timely manner.<\/li>\n<li>To make appropriate recommendations for service improvement.<\/li>\n<li>To attend and complete relevant training.<\/li>\n<li>To co-operate with and take part in the business\u2019 appraisal process.<\/li>\n<li>Make effective use of case management systems, Microsoft, and email systems.<\/li>\n<\/ul>\n<p><strong>Key Knowledge &amp; Required Skills<\/strong><\/p>\n<ul>\n<li>Professional client approach.<\/li>\n<li>Ability to be able to motivate, support and lead others to deliver goals and deadlines.<\/li>\n<li>Strong communicator with the ability to adapt to everyone.<\/li>\n<li>Ability to be resilient, calm and solution focused.<\/li>\n<li>Confident in making decisions.<\/li>\n<li>Willing to delegate.<\/li>\n<li>Organised and adaptable.<\/li>\n<li>Good inter-personal skills and understanding manner.<\/li>\n<\/ul>\n<p><strong>Desirable<\/strong><\/p>\n<ul>\n<li>Legal Knowledge<\/li>\n<\/ul>\n\n\t<\/div>\n\t<div class=\"wrapper\">\n\t<\/div>\n\t<div class=\"inner-wrapper before-bg-color\">\n\t<\/div>\n<\/div>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","class_list":["post-16696","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process Improvement Administrator - CTT Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/\",\"url\":\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/\",\"name\":\"Process Improvement Administrator - CTT Group\",\"isPartOf\":{\"@id\":\"https:\/\/ctt-group.co.uk\/#website\"},\"datePublished\":\"2024-05-08T10:15:44+00:00\",\"dateModified\":\"2025-02-25T14:09:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ctt-group.co.uk\/vacancy\/private-client-advisor\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"CTT Group\",\"item\":\"https:\/\/ctt-group.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Careers\",\"item\":\"https:\/\/ctt-group.co.uk\/vacancy\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Process Improvement Administrator\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ctt-group.co.uk\/#website\",\"url\":\"https:\/\/ctt-group.co.uk\/\",\"name\":\"CTT Group\",\"description\":\"Problem Solvers. 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