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Complaints Procedure 

CTT Group is committed and strives to provide a good quality service to all. It recognises, however, that, at times, things do go wrong or mistakes are made. CTT Group will always endeavour to amicably rectify any issues raised, but where issues have gone beyond this point then our formal Complaints Procedure will need to be followed.

Please address your complaint in writing to the Vulnerable Client Care Team who will acknowledge the complaint and confirm that it will be dealt with in accordance with the Complaints Procedure.