31/05/24
The inspiration and innovation conference 2.0 that was hosted at the Concorde Conference Centre in Manchester, was the perfect place to shout about the amazing advancements we’re bringing into the estate planning world.
Clive Ponder, Director and Co-Founder of CTT Group, took to the podium to deliver a speech all about digitisation and the technological innovations CTT are bringing to the professional adviser community.
Delivering his speech at the tech panel, Clive outlined how CTT have already implemented AI technology to enhance estate planning processes, and with the digitisation of the process through our Legacy Portal app, we’re spearheading the way forward for the will writing and estate planning industry.
Digitisation is the future. As Clive emphasised when taking part in the BEST Tech Panel, the days of paper-based instruction taking are over – it’s simply no longer efficient or safe enough!
Enhancing connectivity and work processes with Legacy
Traditional Analogue Journey:
Digital & AI Journey:
By using our Legacy Software to digitise the entire process, we’ve enabled advisers to speed up the estate planning experience by three times – incredible! And unlike analogue forms of document creation, digital paper never gets lost, misfiled, or accidentally destroyed.
It could be easy to say that this expediency has come at the expense of developing rapport with clients, but this isn’t the case at all. Quite the opposite in fact.
Legacy Software and Legacy Portal enables advisers and their clients to stay in contact and up to date on progress, no matter where they are. Through the use of AI digital avatars, we also deliver further educational videos, explaining the roles of appointed trustees and guardians.
There is no need to end the relationship with your client after they digitally sign on the dotted line. With digitisation, staying in contact and discovering further opportunities to render your services for your client and their family members is a natural next step and organic evolution of your interactions with them.
Where our digitisation platform really shines (other than its incredible functionality) is that far from creating a barrier between you and your clients, it allows you to further strengthen the relationship you have with them, facilitating better communication and a more tailored service.
Add to this the amazing security benefits of an entirely digitised process. The risk management benefits of Legacy Software are clear thanks to its digital audit trail, which shows you the details of every action taken on digital documents, ensuring accountability.
What we’ve learned through user testing with real clients is that people love the personalised elements Legacy Portal gives them. The Recommendation Report generated through Legacy is a neat way of succinctly informing clients of the products that will benefit them the most.
Using AI as a tool to improve knowledge and promote growth
A major part of our presence at the conference was to discuss our adoption of AI into Legacy and our training courses.
There has been a lot of talk around AI in recent years, and with good reason. It looks set to revolutionise almost every industry on the planet. As a group focused on exploring the frontiers of technological innovation, we’ve developed AI tools that enhance our members’ abilities as well as increase their efficiency.
Using our AI technology, our members can even interact with an AI client to hone their customer interaction skills and make sure they can deal with anything a client may bring to them.
And as part of Legacy Software, our digital magicians have created AI avatars of our experts to continue dispensing informative advice after their initial interactions have been completed. This serves to further engage your clients and improve the professional relationship between us and them.
All of this amazing innovation is available today; who knows what the future holds!
Forging a path of our own was important to us. We didn’t want to follow what others had done. By restructuring our processes around the tenets of knowledge, tools, and growth, we’re leading the way for the rest of the sector.
We want to make sure others can take advantage of our discoveries and developments. If you feel inspired by the way we’re tackling the estate planning sector, book a consultation with us today, have a chat with one of our Partnership Team and find how we help you grow your business.
Take a quantum leap in your estate planning services with CTT.
Written By