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Elen Owen: From fresh-eyed law graduate to CTT’s Process Improvement Manager

4 Years of Service

Current Position: Process Improvement Manager

Biography

For Elen, a career in law was always on the horizon, but the path to her current role has been anything but traditional. Elen’s journey reflects both her determination and her adaptability—qualities she credits with guiding her through unexpected challenges and, ultimately, leading her to a role where she can make a direct impact on CTT’s client experience, legal compliance, and internal processes.

Elen first set her sights on becoming a solicitor, but a twist of fate led her toward CTT and the world of estate planning. And while she’d once pictured herself in a courtroom, Elen discovered a knack for something equally complex and rewarding—implementing solutions in CTT’s intricate estate planning processes and ensuring service excellence. Today, as CTT’s Process Improvement Manager, she works to refine workflows, enhance compliance, and uphold the high standards that define CTT’s commitment to clients and members.

Training Completed

CILEX Level 6

Watch our Interview with Elen
Elen’s advice for those beginning a career in law:

A traditional route isn’t the only way to succeed in law. “CTT has given me the opportunity to pursue my CILEX qualifications while gaining hands-on experience—allowing me to grow professionally and academically in parallel. I’ve learned that there’s so much value in combining real-world work with ongoing study.” At CTT Group, you’ll find a place where you can build your career, earn valuable qualifications, and make a meaningful impact.

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