Client Care Administrator

Summary of Key Responsibilities and Role

Within this role, you will work with a growing and busy team of administrators responsible for dealing with clients on several complex matters such as Deputyships and disputes with local authorities in relation to long-term care funding.

Principal Responsibilities

• You will deal with progressing matters in dispute in relation to local authority funding for long-term care.
• You will deal with drafting forms and documents to progress applications for deputyship on behalf of clients.
• You will deal with ensuring complaints are recorded and acknowledged and liaise with the relevant Team Leader to ensure that these are progressed.
• You will review files and chase for outstanding information where required.
• Ensure that appropriate records are kept for in-house compliance purposes.
• Monitoring the team inbox and responding where possible or ensuring that this is tasked to the relevant individual or team.
• Carrying out checks on files and documents and integrating legacy systems into our new in-house systems.
• Drafting legal documents and correspondence.
• Liaising with clients, advisors, and other professionals in relation to all matters.
• You will also have some exposure to the development of new products and systems, providing training for in-house staff and external partners.

Experience Required

Essential:

• Previous administration experience is essential, and we are looking for someone who is used to working in a busy office environment, with daily deadlines.
• Experience in answering and dealing with telephone calls and emails in professional and efficient manner.
• You must have knowledge of using Microsoft, Outlook, Word, and basic level of knowledge of using Microsoft Excel.
• Used to working with multiple in-house systems, willing to learn new internal systems to grow knowledge (training will be given)
• You must have the ability to work independently and a positive can-do attitude toward problem-solving.

Desirable:

• Experience with dealing with complaints and being able to resolve them in a professional manner.

Key Knowledge & Required Skills

• Excellent communication and organisational skills
• Excellent Administration skills and be able to use computer systems.
• You must have excellent attention to detail.
• You must be enthusiastic and conscientious.
• You must be able to learn quickly and adapt to new processes.

Other Requirements

Essential:

• Self-motivated, proactive, and friendly team player.
• Flexible individual who can respect and support others within a team.
• Commitment and loyalty to the organisation’s values & mission.