Conveyancing Legal Assistant

• To provide technical and administrative support to fee earning staff.
• To make effective use of case management systems and ensure efficient use of time and resources.
• To contribute to the development and improvement of business systems and processes.

Key Tasks:

1. Technical

• Support fee earning staff in the provision of a full range of conveyancing services
• Set up and manage transaction files (electronic & hard copy)
• Ensure accuracy of client and transaction data (data input & cleansing)
• Complete post completion duties including registration & replies to HMLR requisitions

2. Customer Service

• Maintain high standards of performance and customer service
• Deal with enquiries and client onboarding promptly and proactively, providing quotes on a same day basis
• Deal with routine calls for updates from clients / third parties
• Report any customer service issues or complaints to fee earners / senior staff promptly

3. IT & Systems

To make effective use of the:

• Case Management and customer communication systems
• Microsoft & email systems
• Advanced systems including electronic signatures and AML processes
• Internet and Intranet

4. General

• To make appropriate recommendations for service improvement
• To undertake any other appropriate duties as may be required
• To attend and complete relevant training
• To co-operate with and take part in the business’s appraisal process
• To demonstrate support for the firm’s development and values

Experience

Desirable

• 12 months’ experience of full-service conveyancing practice and procedure including:
• File opening, client care and onboarding
• Client due diligence and compliance
• Post completion formalities
• Fluency with HMLR and standard industry forms and precedents
• Legal case management systems
• 3 years + legal assistant / secretary experience
• Expertise in residential conveyancing practice and procedure
• Knowledge and experience of regulatory compliance and familiarity with industry best practice standards including CQS and Lexcel
• Knowledge and experience of commercial conveyancing practice and procedure

Skills

Essential:

• Excellent IT skills
• Excellent administrative skills and attention to detail
• Excellent interpersonal and communication skills
• Strong organisational skills
• Ability to work under pressure and meet deadlines
• Reliability, integrity, and discretion
• Willingness to constructively challenge own work to continually improve performance
• Punctual with excellent time management skills

Qualifications

Essential:

• 5 GCSE’s or equivalent (A-C including Maths & English)
• 2 A-Levels or equivalent

Desirable:

• Paralegal qualification
• University degree (preferably law or business administration)
• CILEX (any level)

Other Requirements

Essential:

• Self-motivated, proactive, and friendly team player
• Flexible individual who can respect and support others within a team
• Positive “can-do” mature attitude
• Commitment and loyalty to the organisation’s values & mission
• Ambition and drive to help others