ID Team Leader - CTT Group

To supervise and support the ID team staff.
To deal with complex ID enquiries.
To contribute to the development and improvement of business systems and processes, representing the ID Team and perspective within the business.
To make effective use of case management systems and ensure efficient use of time and resources.
To attend and represent the ID Team at the Team Leader meeting.
To maintain and communicate with 3^rd Party ID check providers to ensure our processes are up to date and integrated as required.

Encouraging your team, providing support and ongoing training and to the wider business when required including the roll out of new products and systems.
Deal with complex ID Team enquiries and matters such as deputyships.
Dealing with complaints in a professional and timely manner.
Supervise day to day operation of the department and allocating work across your team and leading by example in completing a fair share of the work while maintaining high standards of quality and consistency.
Maintain high standards of performance and customer service.
Meeting departmental deadlines.
Foster a positive, accountable, and supportive working environment.
To make appropriate recommendations for service improvement.
To attend and complete relevant training.
Conduct probation meetings when required for your team members.
Carry out regular one-to-one meetings with team members.
To co-operate with and take part in the business’s appraisal process.
Make effective use of case management systems, Microsoft and email systems.
To demonstrate support for the organisation’s development and values.
Assist in maintaining and reviewing AML compliance across processes and policies
Monitor SAR’s ensuring the deadline to disclose is always met

This job description will be reviewed and updated annually in consultation with relevant staff.

Application Form

To apply, simply fill out the form and attach your CV to submit your application.