Private Client Administrator

Summary of Key Responsibilities and Role

• The role will involve promoting the company’s services in a professional and FCA compliant manner.
• Initially starting as a Private Client Administrator supporting the Paraplanners within the team and working in collaboration with Private Client Advisers with progression towards becoming a Paraplanner or a Private Client Adviser, if desired.
• Duties include dealing with letters of authority, withdrawals, valuations, client queries and business packaging and processing. Plus, ongoing running of the IFA back-office system.
• Preparation of annual review packs and meeting packs for IFA’s.
• Attending meetings with advisers and preparing follow up notes and reports.
• Assisting with Estate Planning cases and the ongoing process to ensure client documents are handled accordingly.
• Providing excellent customer service.

Principle Responsibilities

• Work towards being able to demonstrate an understanding of pensions, investments, protection, and corporate schemes.
• Prepare annual review packs for the clients and Private Client Advisers and assisting them with the review process.
• Have full commitment to open and honest business practices in line with regulatory requirements.
• Support the Paraplanners in research and analysis to meet client needs and objectives.
• Support the Paraplanners to enable them to prepare client financial plans and suitability reports.
• Working with the Paraplanners and Private Client Advisers you will discuss the client’s objectives, identifying and obtaining the information necessary to compile the financial report.
• Inputting of data into the back-office system and ensuring this is maintained with current information and always kept up to date.
• Complete continuous professional development to meet best practice requirements and personal development needs. This will include professional qualifications and attending courses provided by third parties.
• You will commit to continuous personal development, keeping knowledge up to date and retaining supporting records for review.
• Attend client meetings with Financial Planners as required.
• Deal effectively with queries from clients and other parties through effective communication. Have confidence in ability to communicate by telephone, email, and other media.
• Liaise with product providers and other third parties to acquire additional information that may be required in order to assess the client’s present arrangements, needs and to formulate recommendations.
• Obtain information, quotes, illustrations, and product details, and provide comparisons for analysis.
• Use Company Systems and input Will and Trust cases for the Private Client Advisers.
• To demonstrate full commitment to open and honest business practices in line with regulatory requirements.
• To make appropriate recommendations for service improvement.
• To undertake any other appropriate duties as may be required.
• To attend and complete relevant training.
• To co-operate with and take part in the business’s appraisal process.
• To demonstrate support for the Firm’s development and values.

Key Knowledge and Required skills:

• Excellent administration skills and good attention to detail
• Excellent communication and organisational skills
• Excellent IT skills
• The ability to learn quickly and be a team player.
• The ability to learn how to use different software used across the company.
• You will be a good communicator, confident on the phone and the written word.
• Competent with diary management.
• You should be PC literate – you will require a thorough working knowledge of using MS Outlook/Word and a basic level of MS Excel.

• This role may lead to the opportunity to develop as a Paraplanner or Private Client Adviser.